Agent Support Requests

Getting started

The Spark platform

Recruiting

Onboarding agents

New agent contracting

Servicing agents

Back office

Training

Other

Please submit any questions you have regarding the Spark platform, quote & enroll, commissions, or contracting. If you are experiencing an issue in a carrier portal, please call the carrier directly!

Contracting Support Requests

Contracting Link I am experiencing issues with a contracting link. I need a link resent.

Certifications Certifications aren’t appearing in the carrier portal. I’m getting an error message.

Other - Contracting I have a question about something else contracting related.

Contract Status I think my contract status is incorrect. I need an update made to my contract status.

Ready to Sell Status My contract isn’t updated as ready to sell. I don’t see my contract in Quote & Enroll (Sunfire).

Add a New Carrier Contract I would like to get a new carrier contract.

Add a New State I got a new state license and need to add the appointment to my carriers.

Platform/Enrollment Support Requests

Request Training I want to attend a training session, I need to schedule a support call for the Spark Platform.

Platform Team Request How to use the Spark Platform, Book of Business Issues

Platform Feedback Request a Spark Platform feature, vote and comment on requests by other agents.

Quote & Enroll Issues with logging in, missing plans, plan costs, provider network, enrollment forms, and more.

Other Support Requests

Finance Request Please email finance@sparkadvisors.com for support.

Compliance Request Request a compliance review.

Commissions Requests I have a question about commission processing, my commissions require review.

Other None of the above topics fit my issue!