Getting started
About Spark
Onboard to Spark
Support contactsThe Spark platform
Business reporting
White-labelingAgency viewPlatform ChangelogRecruiting
Sourcing
OnboardingOnboarding agents
New agent contracting
Ready-to-sell chase
Platform onboardingServicing agents
Agent Help Center
Marketing SupportBack office
Finance & coop
Managing hierarchies
ComplianceOffboardingTraining
Live trainingsOther
Special programsAnnouncementsConnect with Spark’s support team or use our self-serve resources, such as our AI chatbot Sparky
Your Account Manager
All agency principals direct-to-Spark have an Account Manager who will be your primary point of contact and advocate within Spark. Account Managers are responsible for guiding you through our Platform and acting as a bridge to our various departments. They have a deep understanding of what we can do so that you can get the most out of our partnership.
How to work with Spark
Spark has an extensive library of self-serve materials and a chatbot, “Sparky,” that helps you navigate them. To ensure you receive the quickest assistance, we encourage you to first reach out to our Support team (available by email and phone) for any immediate needs or questions. They're well-equipped to provide swift solutions and guidance across a wide range of inquiries. For matters that require more personalized attention or detailed guidance, your Account Manager is ready to step in!
When to contact support@sparkadvisors.com or call our main line: routine questions & troubleshooting, e.g.
- Platform technical issues, e.g. “this button isn’t working”
- Contracting questions, e.g. “why am I still not ready-to-sell in a particular state”
- Marketing support, e.g. “I need help getting access to Marketing Center”
When to contact your Account Manager:
- During onboarding
- You need to escalate an issue
- You have a question that’s outside the scope of our support teams
- You need a new carrier contract and need to be sign a contract
- You need assistance with building your hierarchy
Spark Support Teams
We are here to help you take control of your business. Check out the different teams that we have at Spark for specific questions relating to your business and needs.
Not sure who to contact? Send us a note at support@sparkadvisors.com with a bit of information about your inquiry, and we’ll get you to the right team.
Team | Reach out to our team for: | How to get in touch |
|---|---|---|
• Support related to accessing the platform and its various features • Contracting with a new carrier or in a new state • Back office related support for finance and compliance frequently asked questions | • In the Spark platform or in the Help Center, you’ll find the chat icon on the bottom right of the screen. From there, you can ask it a question! | |
• Training and guidance in navigating the Spark platform • Troubleshooting any issues you may experience | • Email: support@sparkadvisors.com • Phone: (212) 847-0697 ext. 2 M-F 9 AM - 8 PM EST • Schedule a 1 on 1 video call | |
• Support in completing the carrier contracting and certification process. | • Email: support@sparkadvisors.com • Phone: (212) 847-0697 ext. 1 M-F 9 AM - 8 PM EST | |
• Supporting your clients in navigating their medicare covered: - Billing issues, - Finding providers, - Appointment scheduling, - getting help covering drug costs. | • You can submit a Support Request to our team in your platform account HERE. (The following lines are for enrolled beneficiaries only) • Email: help@sparkadvisors.com • Phone: (855) 949-2097 | |
• Commission payments through carriers. • Co-Op reimbursement support. | • Email: finance@sparkadvisors.com | |
• Support in operating your business compliantly. • Reviewing and approving your Marketing materials to CMS compliance standards. • Event procedures and guidelines. • Scripts and correct outreach when speaking to a potential client. | • Email: compliance@sparkadvisors.com • Request a compliance review | |
• Support in developing dashboards and data exports so you can run your business with visibility | Email: support@sparkadvisors.com |
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